Terms and conditions

These terms and conditions apply from 4.9.2018 on. When ordering from this web shop you are assumed to have read and accepted the terms and conditions. The agreement applies from the moment of placing an order in this web shop.

We reserve the right to not accept an order on serious grounds. In this case we will fully pay back any currency you have transferred to us in a separately agreed way.

The Web Shop

The web shop sells products to adult private persons. The product prices include value-added tax (VAT). For new products shipped to a destination inside the European Union (EU), the VAT is 24 % and for second-hand products the VAT is 0 %. Products shipped outside the EU are tax-free. The receiver is still responsible for the customs fees and import taxes at the destination.

The prices in the web shop are displayed in EUR in the English language version, and in JPY in the Japanese language version, but due to technical limitations the web shop can only accept payments in EUR at this moment. The JPY prices are derived with an exchange rate of 1 EUR = 120 JPY (updated 13.09.2019). The shop’s exchange rate will be corrected if the current exchange rate changes significantly.

Contact Information for Customer Service

Astialiisa Oy
Runeberginkatu 59
00260 Helsinki



Products are ordered from the web shop by transferring them into the shopping cart and paying the total amount at the checkout page by one of the offered payment methods. All customers' personal data is handled confidentially. By ordering products from the web shop you accept the processing of your data by Astialiisa Oy.

Purchase contracts are made with the prices existing at the moment of placing the order. Special prices, such as clearances are announced at either the web shop’s front page or at the product pages of the products on sale. Possible changes to prices do not have effect on orders placed before the changes were applied. We reserve the right for product and delivery price changes.

We reserve the right to not accept orders containing mispriced items.

Registering as a Customer

It is possible to order products from the web shop with or without registering as a customer. By registering as a customer you accept the processing of your data by Astialiisa Oy. This information will be primarily used for making your future orders easier, and for handling of the orders.

More information about our processing of personal data can be found at the Privacy Policy page.

Payment and Payment Methods

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to Astialiisa. For reclamations, please contact Astialiisa.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

The web shop offers the following payment methods through Paytrail Plc:

  • Visa
  • Mastercard
  • American Express
  • PayPal

Order and Payment Confirmation

When we have received your order, we will immediately send you an order confirmation by email that will contain the details of your order. Always check the contents of the order confirmation. If you have questions about the order, or you notice something that needs to be changed, please contact Astialiisa’s customer service immediately. Keep the order confirmation for the event that you need to contact our customer service. When you contact our customer service have your customer number and the number of the order at hand. Always check that the package you receive contains the exact products listed in the order confirmation.

Delivery Options and Fees

The delivery fees include cost of the delivery and packaging. The shopping cart will display an estimate of the delivery fees based on the automatically selected primary delivery option. The exact delivery fees will be displayed after selecting the payment and delivery options at the checkout page. The delivery options available when placing an order depend on the contents of the shopping cart and the sum of the weights of the products in the shopping cart. You can select the delivery option most suitable to you at the checkout page, where you will also see their delivery fees.

Orders for products over 50 EUR or 6500 JPY in total have free shipping.

The web store offers delivery options from Posti (Finnish postal service) and DHL. These may contain different options for delivery times and types. More information about the delivery options is available in the checkout page’s delivery section.

In addition to the delivery fees displayed at checkout, for international shipping there might be customs duties and import taxes based on the destination country. These will always have to be paid by the reveiver.

For more information about duty and import tax you can contact our customer service, or refer to online resources such as https://www.simplyduty.com/import-calculator/ or your destination country’s customs.

We reserve the right to combine or split orders into the most economical package type(s). This will not cause extra delivery fees to the customer, but might affect customs handling.

Delivery Area

The web shop delivers products internationally, but there are some exceptions to this rule based on the limitations of the delivery services available. If there is no delivery method available for your country, you will be notified of this at the checkout page.

If you require delivery to a country that the web shop does not offer delivery to, please contact our customer service.

Delivery Times

Our common delivery times vary depending on the order and the delivery option. We will notify you of possible exceptions to the delivery time estimates as soon as possible after handling your order.

We are not liable for delays caused by force majeure situations or any indirect harm caused by a delayed delivery. The web shop will display a notification if exceptions to estimated delivery times are expected.

Responsibilities and Guarantees

The web shop is liable for clear flaws and defects on the products, that have existed before the receiving of the products at the delivery destination. These are, for example the products breaking as a result of inadequate packaging during delivery, and flawed products that didn’t have the flaw documented on the product page. These are not however the slight wear second-hand products have accumulated (which is documented on the product page), any wear on the product packaging, or products that have manifested flaws during delivery despite adequate packaging – in this case the liability lies with the delivery service.

If you notice products with flaws or defects in your package, contact our customer service immediately, and if the package the products are delivered in is clearly damaged, contact the customer service of the selected delivery provider. If possible, take photos of the flawed or damaged products and packaging, and send these as email attachments.

Our products do not mainly include any guarantees due to their age or nature.

Handling of Issues with Orders and Deliveries

If a product has gone missing or has been damaged during delivery, or it doesn’t in any way meet your expectations you must notify our customer service in writing at the latest 14 days after the products were received. If the package the products were delivered in is clearly damaged, you must make a claim with the liable delivery service.

In any situation where you have issues with our products or services please contact our customer service as soon as possible, so we may offer a suitable compensation and solution to the issue. These may be for example a partial refund, a gift card for our web shop or a new product to replace a damaged one.

Returns and Withdrawals

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You are responsible for all the costs for packing and delivering the products when returning them, unless otherwise agreed with our customer service. You are responsible for packing and handling the goods carefully.

You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

Unclaimed Packages

An unclaimed package is not the same thing as a return or a canceling of an order. We will collect delivery and return expenses for unclaimed packages for which a canceling notification has not been received.


Astialiisa’s web shop applies Finnish laws and regulations.

In a dispute situation our customer service will always aim to negotiate a solution that both parties can agree on. If you feel that our customer service cannot reach such a solution with you, we recommend you utilize the following resources:


Third Party Content

The web shop is not liable for the content of third parties that are linked from the web shop’s pages. The web shop will not audit the contents of links to third-party resources after their creation.

Copyright information

All photos, illustrations, images and text materials published on Astialiisa Online (astialiisa.com, astialiisa.jp) are property of Astialiisa Oy (business ID 2854217-8) and protected under the Copyright Act. Unauthorized use or reproduction of photos, illustrations, images and text materials from Astialiisa Online (astialiisa.com, astialiisa.jp) is prohibited. Copyright infringement is a situation governed by Finnish law.

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